Jura Machine Service

Your Jura coffee machine is a highly complex piece of equipment with many moving parts. In order for your machine to operate at its optimal level it is essential that it gets serviced on a regular basis by a qualified technician that has access to the original Jura parts.

We strongly recommend that your machine gets serviced on annual basis or every 10 000 cups if it is a domestic machine or every 15 000 cups if it is a commercial machine. 

How do I get my machine serviced?

You can drop off the machine at Heavenly Coffees Centurion and we will have it delivered to Jura Espresso SA's workshops for servicing and/or repairs.

You can pre-book your machine by clicking on the chat button on our website. You will then be taken through the booking process.

What does a service cost?

Jura works on a flat rate model with different levels.

a. Service with no repairs(Details listed below this section)

b. Service including repairs  - This is a service and includes any repairs-If your machine has made less than 10 000 cups (for domestic medium & premium machines) or less than 15 000 cups for office or professional machines since the last service this rate will apply

c. Service including repairs  - This is a service and includes any repairs-If your machine has made more than 10 000 cups (for domestic medium & premium machines) or more than 15 000 cups for office or professional machines since the last service this rate will apply

What is included in a service?

 All labour required to service your coffee machine including smaller wear & tear parts such as O-rings and hoses. 

In Detail: 

• Perform entry diagnostic
• Cleaning & Decalcifying 
• Check coffee quality and settings 
• Open machine and check for leaks and cleanliness 
• Check wear parts & Check flowmeter 
• Check inner dist. collar, if necessary replace 
• Check brewing unit & Check grinder 
• Check coffee spout (hygiene) & milk system (hygiene) 
• Replace O-rings in hot water- and steam section, descale fluid system 
• Check software version, if necessary update - Check machine function (~ 15 test coffees) 
• Check all products 
• Perform outgoing diagnostic 
• End cleaning 

How do now in which category my machine falls?

Machine Types