Jura Machine Service

Your Jura coffee machine is a highly complex piece of equipment with many moving parts. In order for your machine to operate at its optimal level it is essential that it gets serviced on a regular basis by a qualified technician that has access to the original Jura parts.

We strongly recommend that your machine gets serviced on annual basis or every 10 000 cups if it is a domestic machine or every 15 000 cups if it is a commercial machine. 

How do I get my machine serviced?

You can drop off the machine at Heavenly Coffees Centurion and we will have it delivered to Jura Espresso SA's workshops for servicing and/or repairs.

You can pre-book your machine by clicking on the chat button on our website. You will then be taken through the booking process.

What does a service cost?

Jura works on a flat rate model with different levels.

a. Service with no repairs(Details listed below this section)

b. Service including repairs  - This is a service and includes any repairs-If your machine has made less than 10 000 cups (for domestic medium & premium machines) or less than 15 000 cups for office or professional machines since the last service this rate will apply

c. Service including repairs  - This is a service and includes any repairs-If your machine has made more than 10 000 cups (for domestic medium & premium machines) or more than 15 000 cups for office or professional machines since the last service this rate will apply

Machine Type	Medium (Incl VAT)	Premium(Incl VAT)
Service (Standard)	R1783 + R250 Handling charge	R1783 + R250 Handling charge
Repair - (Includes Service) less than 10000 cups since last service	R3652 +R250 Handling charge	R5175 +R250 Handling charge
Repair - More than 10 000 cups since last service	R4129+R250 Handling charge	R5739+R250 Handling charge
Machine Type	Office	Professional
Service (Standard)	R2864 + R250 handling charge	R2864 + R250 handling charge
Repair - (Includes Service) less than 15 000 cups since last service	R4945 + R250 handling Charge	R8039 + R250 handling charge
Repair - More than 15 000 cups since last service	R7130 + R250 handling charge	R10 235 + R250 handling charge

 

What is included in a service?

 All labour required to service your coffee machine including smaller wear & tear parts such as O-rings and hoses. 

In Detail: 

• Perform entry diagnostic
• Cleaning & Decalcifying 
• Check coffee quality and settings 
• Open machine and check for leaks and cleanliness 
• Check wear parts & Check flowmeter 
• Check inner dist. collar, if necessary replace 
• Check brewing unit & Check grinder 
• Check coffee spout (hygiene) & milk system (hygiene) 
• Replace O-rings in hot water- and steam section, descale fluid system 
• Check software version, if necessary update - Check machine function (~ 15 test coffees) 
• Check all products 
• Perform outgoing diagnostic 
• End cleaning 

How do now in which category my machine falls?

Machine Types

 

Medium	Premium	Office	Professional
C5/C9	J5/J9.3	XS	X9 Platinum
E6/E8	S9/S8	XJ	Giga X3, Giga X8, Giga X9
F50/F7/F8/F9	Z5, 6, 7, 9, 8, 10	XF	X8 Platinum
Ena A1, 4, 5, 7&9, Micro 1, Micro 9	Giga 5 & 6	WE series