Shipping policy
All our deliveries are handled by a third party courier company.Once a package is collected from our premises we have no control over delivery times, delays and cannot make any special arrangements with the couriers.
Please ensure that you provide the correct contact details and delivery address when placing the order.
Please ensure that there will be someone to accept the package on your behalf at the address provided, during working hours.
Our couriers do not deliver over weekends.
Please note that orders are not processed over weekends.
Orders are processed the first working day after your order was placed.
We attempt to ship all packages within 24 hours after receiving orders.
We strive to deliver your order as soon as is possible but do not guarantee specific delivery times.
Refund policy
Did we make a mistake?Please accept our sincere apologies. In the unlikely event of this happening please contact us immediately on info@heavenlycoffees.com
with your order nr and a short description of what the problem is.
We will contact you as soon as possible and make arrangements with you to correct the problem.
If you bought a coffee machine from us with you are experiencing a problem, please rest assured that the item is covered under the manufacturers warranty and
whatever is wrong with the machine we will get it fixed!
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